Shipping and Delivery Policy
At Benatech Enterprises, we are dedicated to getting your tools into your hands as quickly and reliably as possible. Whether you're in Nairobi or elsewhere in the country, we have a delivery solution for you.
1. Shipping Coverage
We offer countrywide shipping across Kenya. No matter where your project is located, we can deliver the tools and accessories you need.
2. Delivery Timelines
- Standard Delivery: Orders typically arrive within 1–3 days, with Handling period of 1 day and Transit time 1-2 days.
Order Cut-off Time: Place your order before 4:00 pm to ensure it is processed the same day. Orders placed after this time or on Sundays will be processed the following business day.
3. Shipping Rates
Flexible shipping costs well displayed before the checkout button.
Here is the shipping cost charges table:
1 Item: Base cost of Ksh 500.
2 to 9 Items: Incremental cost of Ksh300 for each additional item (e.g., 2 items = Ksh500 + Ksh300 = Ksh800).
10 Items and above: Flat maximum rate capped at a constant Ksh 3,000.
Shipping Cost Matrix
| Number of Items | Calculation Method | Shipping Cost (Ksh) |
| 1 | Base Cost | 500 |
| 2 | 500 + (1 × 300) | 800 |
| 3 | 500 + (2 × 300) | 1,100 |
| 4 | 500 + (3 × 300) | 1,400 |
| 5 | 500 + (4 × 300) | 1,700 |
| 6 | 500 + (5 × 300) | 2,000 |
| 7 | 500 + (6 × 300) | 2,300 |
| 8 | 500 + (7 × 300) | 2,600 |
| 9 | 500 + (8 × 300) | 2,900 |
| 10 | Flat Cap Rate Reached | 3,000 |
| 11 | Constant Price | 3,000 |
| 12 | Constant Price | 3,000 |
| 15+ | Constant Price | 3,000 |
Cash on Delivery to be done via the emailed link or the receipt payments account.
4. Order Tracking & Status
Once your order has been dispatched, we are available to provide updates on its progress. If you have questions about a pending delivery, please reach out to us with your order details.
5. Working Hours
Please note that our shipping and processing operations align with our shop hours:
Monday – Saturday: 7:00 am – 8:00 pm
Sunday: Closed (Orders placed will be processed Monday morning)
6. In-Store Pickup
If you prefer to collect your items personally, you can visit our shop in Nairobi. This is a great way to save on shipping costs and get your tools immediately.
Pickup Location: Barkat Biashara Mall, 1st Floor, Shop 9, Kumasi Road, Nairobi
Contact Us
For any questions regarding your delivery or to request a shipping quote for large industrial equipment, please get in touch:
Phone: +254715650402
Location: Barkat Biashara Mall, 1st Floor, Shop 9, Kumasi Road, Nairobi