Privacy Policy

At Benatech Enterprises, we value the trust you place in us when you shop for your tools and equipment. This Privacy Policy outlines how we collect, use, and protect your information when you visit our shop in Nairobi or interact with us via email and phone.

1. Information We Collect

We only collect the information necessary to fulfill your orders and provide quality customer service. This includes:

  • Contact Details: Name, phone number, and email address.

  • Delivery Information: Physical address or location for countrywide shipping.

  • Transaction Details: Information about the tools and accessories you purchase from us.

2. How We Use Your Information

Your data is used strictly for business operations, including:

  • Processing and delivering your orders within the 1–3 day shipping window.

  • Communicating with you regarding order status, returns, or product inquiries.

  • Processing refunds within our 15-day policy.

  • Improving our inventory based on customer preferences.

3. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties. We only share your details with:

  • Delivery Partners: To ensure your tools reach you at your specified location.

  • Legal Requirements: If required by Kenyan law to comply with legal obligations.

4. Data Security

We take reasonable steps to protect your information from unauthorized access. Whether you provide your details at our shop or via email, we handle your data with care and confidentiality.

5. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.

  • Ask for corrections to any inaccurate data (e.g., updating a delivery phone number).

  • Inquire about our data handling practices at any time.

6. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for legal reasons. Updates will be available at our physical location and on our digital platforms.

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

  • Phone: +254715650402

  • Email: shop@benatechenterprises.co.ke

  • Location: Barkat Biashara Mall, 1st Floor, Shop 9, Kumasi Road, Nairobi

  • Working Hours: Monday – Saturday, 7:00 am – 8:00 pm